General Terms and Conditions of Sale

Last updated: July 15, 2026

Art. 1 – General Provisions

  1. By browsing this area, the user accesses CBE Factory. Use of the site and the submission of a purchase order constitute acceptance of these General Terms and Conditions of Sale and of the data protection policies adopted by the site.
  2. These General Terms and Conditions of Sale apply to the sale of products exclusively in relation to purchases made on the website www.cbefactory.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Italian Consumer Code (Legislative Decree No. 206/2005 and subsequent amendments), by:

C.B.E. FACTORY S.R.L. Trade name: CBE Factory Registered office: Via Leonardo da Vinci 172, 06019 Umbertide (PG), Italy VAT number: IT03780850545 Tax code: 03780850545 REA Number / CCIAA registration: 350696 Email: info@cbefactory.it PEC: cbefactory@pec.it  Phone: +39 392 828 4845

(hereinafter “CBE Factory” or the “Seller”).

  1. Before accessing the products offered by the site, the user is required to read these General Terms and Conditions of Sale, which are deemed unequivocally accepted at the time of purchase.
  2. The user is invited to save and/or print a copy of the order form and these General Terms and Conditions of Sale, the terms of which CBE Factory reserves the right to amend. Amendments do not apply to orders for which confirmation has already been sent.

Art. 2 – Purpose

  1. These General Terms and Conditions of Sale govern the offering, submission, and acceptance of purchase orders for products on CBE Factory, and do not govern the provision of services or the sale of products by parties other than the Seller that may be present on the site via links, banners, or other hyperlinks.
  2. Before placing orders with other parties, users are advised to check their respective terms of sale.

Art. 3 – Conclusion of the Contract

  1. To conclude the purchase contract, it is necessary to complete the electronic form and submit it following the relevant instructions.
  2. The form includes a reference to these General Terms and Conditions of Sale, images and specifications of each product with its price, the available payment methods, shipping and delivery methods and costs, as well as a reference to the conditions for exercising the right of withdrawal and the procedures for returning products.
  3. Before concluding the contract, the user will be asked to confirm having read the General Terms and Conditions of Sale, including the information on the right of withdrawal and on the processing of personal data.
  4. The contract is concluded when the Seller sends the user the order confirmation and acceptance email, following verification of the accuracy of the data provided. Automatic receipt of the order does not constitute acceptance.
  5. The buyer is obligated to pay the price from the moment the online order submission process is completed, by clicking the purchase confirmation button at the end of the guided procedure.
  6. Once the contract is concluded, the Seller takes charge of the order for fulfillment.

Art. 4 – Registered Users

  1. When completing the registration process, the user agrees to follow the instructions provided on the site and to provide their personal data accurately and truthfully.
  2. Confirmation releases CBE Factory from any liability regarding the data provided by the user. The user agrees to promptly inform CBE Factory of any changes to the data provided.
  3. Should the user provide inaccurate or incomplete data, or should there be a dispute by the parties concerned regarding payments made, CBE Factory reserves the right not to activate or to suspend the service until the matter is resolved.
  4. Upon first activation of the profile, the user will receive or choose a username and password. These credentials constitute the system for validating access to services and for identifying the user; actions carried out through such access will be attributed to the user and will be binding on them.
  5. The user agrees to keep their credentials confidential, to store them with care and diligence, and not to transfer them, even temporarily, to third parties.

Art. 5 – Product Availability

  1. Product availability refers to actual availability at the time the buyer places the order. Such availability is purely indicative: due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed.
  2. Even after the confirmation email has been sent, cases of partial or total unavailability may occur. In such an event, the order will be adjusted by removing the unavailable product, and the buyer will be notified by email.
  3. If the buyer requests cancellation of the order, thereby terminating the contract, CBE Factory will refund the amount paid within 14 days from the date it became aware of the decision to terminate the contract.

Art. 6 – Products Offered

  1. CBE Factory designs and sells motorcycle parts machined from billet aluminum alloy (Anticorodal, Ergal, 6082-T6 aluminum, and similar) via CNC machining, along with switch panels, guards, racing components, and special accessories for motorcycles.
  2. Products are offered both as catalog items and as custom-made items (to drawing or sample), as governed by Art. 7. 7.
  3. The full range is detailed on the site at: www.cbefactory.it

Art. 7 – Custom and Made-to-Order Products

  1. Some products are made to order, based on the buyer’s specifications, or customized (for example, machining to drawing, to sample, or with dimensions, finishes, or configurations requested by the customer). These products are hereinafter referred to as “Custom Products.”
  2. Production times for Custom Products are indicated on the product page or agreed and communicated prior to ordering. Delivery times are those agreed between the parties.
  3. Once production has begun, an order for a Custom Product cannot be modified or canceled.
  4. Pursuant to Art. 59 of Legislative Decree 206/2005, the right of withdrawal does not apply to Custom Products (see Art. 12 [Art. 13 in this translation—see note]). By placing the order, the buyer acknowledges and accepts this exclusion.
  5. Images, renderings, and descriptions are indicative: since these are handcrafted items, slight differences in finish, color, or dimensional tolerances compared to the images may exist, without this constituting a defect.

Art. 8 – Intended Use, Compatibility, and Type Approval

  1. The buyer acknowledges and accepts that some products may not be approved for use on public roads and/or may be intended exclusively for track use, competition, or display, as indicated on the relevant product page.
  2. It is the buyer’s sole responsibility to verify, prior to purchase and installation, the product’s compatibility with their vehicle (make, model, year) and compliance with applicable road traffic and type-approval regulations. In case of doubt, the buyer is invited to seek advice from CBE Factory beforehand.
  3. The installation of products, particularly those affecting safety, braking, chassis, electrical system, or engine, must be carried out by qualified personnel or a specialized workshop, in compliance with the instructions provided.
  4. CBE Factory is not liable for damage to persons, property, or vehicles resulting from incorrect or non-professional installation, improper use, use not in accordance with the declared intended purpose, or use on public roads of non-homologated products.
  5. Any use of the products in competitions or on a circuit takes place under the exclusive responsibility of the purchaser.

Art. 9 – Payment methods and prices

  1. The price of the products will be as indicated from time to time on the site, except in cases of obvious error.
  2. In the event of an error, CBE Factory will notify the purchaser as soon as possible, allowing confirmation of the order at the correct amount or cancellation. In any case, CBE Factory is under no obligation to provide what was sold at the erroneously indicated lower price.
  3. The prices indicated on the site are inclusive of VAT and do not include shipping costs, which are highlighted separately before order confirmation. Prices may be subject to change at any time; changes do not affect orders for which confirmation has already been sent.
  4. Once the products are selected, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information requested at each step. Order details can be modified before payment.
  5. Payment can be made via: Credit Card / Debit Card, PayPal.

Art. 10 – Delivery

  1. CBE Factory ships to Italy and abroad. 
  2. Delivery is made to the address indicated by the user or at the collection points selected at the time of purchase.
  3. Delivery takes place within the estimated timeframe at the time of selecting the shipping method and, in any case, within a maximum period of thirty days from the date of order confirmation. For Personalized Products, the timelines agreed upon pursuant to Art. apply. 7.
  4. If delivery is not possible, the order may be sent to storage; a notice will specify the location of the order and the procedures for arranging a new delivery.
  5. If the purchaser cannot be present at the agreed time, they are invited to contact CBE Factory to set a new date.
  6. If delivery cannot take place for reasons not attributable to CBE Factory after thirty days from the date on which the order is available for delivery, the intent to terminate the contract will be presumed.
  7. As a result of the termination, the amounts will be refunded, including ordinary delivery costs (excluding any additional costs resulting from the choice of a delivery method other than the ordinary one), without unjustified delay and in any case within 14 days of termination. Any additional transport costs resulting from the termination remain the responsibility of the purchaser.
  8. Shipping costs are borne by the purchaser and are explicitly highlighted at the time of the order.
  9. International shipments, customs duties, and taxes. By accepting these General Terms and Conditions of Sale, the purchaser expressly acknowledges and accepts that all international shipments outside the European Union are carried out under the DAP (Delivered At Place) Incoterms regime. Consequently, the Seller is solely responsible for the transport of the goods to the destination address. Any import customs duties, customs clearance fees, local VAT, or specific taxes requested by the customs authority of the destination country remain the exclusive responsibility of the purchaser, who undertakes to settle them promptly upon request from the courier or the relevant authorities. Refusal to pay customs duties does not entitle the purchaser to a refund of the order or shipping costs.

Art. 11 – Transfer of risk

  1. The risks relating to the products pass to the consumer purchaser from the moment of physical delivery. For business customers, the risk passes at the time of entrustment to the carrier. Ownership of the products is considered acquired upon receipt of full payment of all amounts due, including shipping costs, or at the time of delivery if later.

Art. 12 – Warranty and compliance

  1. The Seller is responsible for any defect in the products offered on the site, including non-conformity of the items to the products ordered, in accordance with Italian law.
  2. If the purchaser has entered into the contract as a consumer (a natural person acting for purposes unrelated to entrepreneurial or professional activity), the legal warranty of conformity lasts for 24 months from delivery. The defect must be reported according to the legal procedures and the online return form must be correctly completed.
  3. In the event of a lack of conformity, the consumer has the right to have conformity restored free of charge, by repair or replacement, or to an appropriate price reduction or termination of the contract regarding the disputed goods, with the consequent refund of the price, within the limits and in the manner provided for by articles 128 et seq. of the Consumer Code.
  4. For business customers, the warranties provided for by the Civil Code (articles 1490 et seq.) apply, within the terms of the law.
  5. The costs of returning products recognized as defective are borne by the Seller.
  6. The warranty does not cover defects resulting from: normal wear and tear, incorrect installation or installation not performed by qualified personnel, improper use, use in competition or on the track (unless otherwise indicated), modifications or tampering, accidents, or failure to comply with the instructions and the intended use indicated in the product sheet (see Art. 8).

Art. 13 – Withdrawal

  1. In accordance with current provisions, the consumer purchaser has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days (art. 52 of Legislative Decree 206/2005) starting from the date of receipt of the products.
  2. In the case of multiple purchases made with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
  3. Users intending to exercise the right of withdrawal must communicate this to CBE Factory by means of an explicit declaration, sent via e-mail to info@cbefactory.it or by registered mail with return receipt to the address:

C.B.E. FACTORY S.R.L. Via Leonardo da Vinci 172, 06019 Umbertide (PG)

  1. For the purposes of withdrawal, the purchaser may send any explicit declaration containing the decision to withdraw, or use the model withdrawal form referred to in Annex I, part B, of Legislative Decree 21/2014 (not mandatory).
  2. The goods must be returned intact, uninstalled, not used beyond what is necessary to verify their nature and characteristics, in the original packaging, complete in all its parts and with the attached tax documentation. Return costs are borne by the customer, with some exceptions.
  3. Without prejudice to the right to verify compliance with the above conditions, the Seller will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any ordinary shipping costs.
  4. As provided for by art. 56, paragraph 3, of Legislative Decree 206/2005, the Seller may suspend the refund until receipt of the goods or until the purchaser demonstrates that they have sent them back.
  5. Exclusions. The right of withdrawal does not apply in the cases provided for by art. 59 of Legislative Decree 206/2005 and, in particular, to Personalized Products or products made to measure referred to in Art. 7. Furthermore, withdrawal cannot be exercised on products that have been installed, mounted, damaged, or used beyond what is necessary to verify their nature and characteristics.
  6. The refund will be made using the same payment method used by the purchaser. In the case of payment by bank transfer, the purchaser must provide the bank details (IBAN, SWIFT/BIC) necessary to carry out the refund.

Art. 14 – Data processing

  1. The purchaser’s data are processed in accordance with the legislation on the protection of personal data, as specified in the appropriate information notice pursuant to art. 13 of EU Regulation 2016/679 (Privacy Policy), available on the site.

Art. 15 – Safeguard clause

  1. Should any of the clauses of these General Terms and Conditions of Sale be void for any reason, this will not compromise the validity and effectiveness of the remaining provisions.

Art. 16 – Contacts

  1. Any request for information can be sent:
  • via e-mail to: info@cbefactory.it
  • via telephone to: +39 392 828 4845
  • via mail to: C.B.E. FACTORY S.R.L., Via Leonardo da Vinci 172, 06019 Umbertide (PG).

Art. 17 – Applicable law, jurisdiction, and dispute resolution

  1. These General Terms and Conditions of Sale are governed by Italian law, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the purchaser. The interpretation, execution, and termination of these Conditions are subject to Italian law.
  2. For disputes, the competent court is that of the place of domicile or residence of the consumer, where mandatory by law. For business customers, the Court of  Perugia shall have exclusive jurisdiction.
  3. Alternative Dispute Resolution (ADR). Without prejudice to the right to take legal action, the consumer may resort to alternative dispute resolution (ADR) bodies. The list of authorized ADR bodies for Italy can be consulted on the website of the Ministry of Enterprises and Made in Italy; information at European level is available on the EU Commission portal dedicated to consumer protection (consumer-redress.ec.europa.eu).